Jackie Koh has been an invaluable member of CPT Group for nearly 18 years. In her newly appointed role as Vice President of Operations, Jackie provides strategic oversight across multiple departments, including Case Management, Disbursement, Call Center, Claims Processing, and Mailing. She continues to directly lead the Case Management and Fund Distribution teams while also offering executive-level supervision.
Jackie plays a key role in developing and implementing operational strategies that align with CPT’s broader growth objectives and commitment to industry-leading service. Her extensive knowledge of the Settlement lifecycle—from court approval to client coordination, process optimization, and fund distribution —has made her a cornerstone of CPT’s Operations. Jackie serves as a trusted partner to clients throughout the administration process.
Before joining CPT, Jackie began her legal career as a Paralegal at the Orange County District Attorney's Office. She held senior paralegal roles at several prominent Orange and Los Angeles Counties law firms. She earned her B.A. in International Relations and Law & Public Policy from the University of Southern California and completed her ABA-certified Paralegal Studies at UCLA.
Family time is her top priority outside her professional role, and she embraces every chance to be present for life’s everyday moments. Jackie enjoys spending quality time with her two daughters and is their biggest supporter at cheerleading competitions. She’s also an avid country music fan, a fun fact that often surprises people.
