BUILDING TRUST THROUGH
EFFECTIVE COMMUNICATION.

CLASS MEMBER CENTER

As a class member, it can be difficult to understand the ins and outs of the case. You have questions. You need answers. Welcome to our Class Member Center page. Here you’ll find links to case information and other related materials that are both easy to access and simple to grasp. If you can’t find what you’re looking for or need further clarification, don’t hesitate to send us an email or call our toll-free class member support line. CPT is at your service and ready to help!

BROWSE CASES

FAQs

CPT GROUP, INC.

50 Corporate Park, Irvine, CA 92606

Email: info@cptgroup.com

CONTACT INFORMATION

Toll-Free Attorney Support:
1 (800) 542-0900

Toll-Free Class Member Support:
1 (877) 705-5021

Fax: 1 (949) 419-3446

LEGAL

Contact

O: (949) 428-1071

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NELLIE CHAVEZ

Claims Department Manager

Nellie is the Claims Department Manager at CPT Group and brings over 12 years of class action administration experience to the Claims Department. Nellie previously also managed the call center at CPT and shares her expertise throughout both departments. Prior to joining CPT in 2005, Nellie worked as a call center and data entry associate. With Nellie’s strong background in administration processes, she enforces accuracy and efficiency throughout her team, and serves as the liaison between the Claims and Case Management Departments. She is also fluent in Spanish, both written and oral communication.

In her spare time, Nellie enjoys spending time with her family and rescued dog and going to the beach. She also loves to travel, hike, and watch super hero movies, and is especially interested in muscle cars, and Capoeira, in which she holds a Green Belt.

Contact

O: (949) 428-1091

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TONY MARQUEZ

Mailing Department & Production Manager

Tony Marquez is the Mailing Department & Production Manager at CPT Group and oversees the production floor, Mailing Department and its staff. Tony has been with CPT for 5 years putting into practice his experience of more than 25 years in the mailing industry. Before working for CPT, he was a Production Manager for 12 years at Advantage Mailing, one of biggest companies in Southern California in postal service. Tony has been an asset to CPT’s continued growth. With his expertise and leadership in the mailing department, CPT’s capacity and quality of production has become second to none.

Tony was born in Guatemala City, and moved to Southern California in 1981 when his father obtained residency. Tony proudly became a US Citizen in 1996. Outside the office, Tony enjoys spending time with his lovely wife and three sons, cheering them on in soccer, and volunteering in missions for his church giving food to orphan children and to the homeless.

Tony graduated as a Certified Accountant at the School of Commercial Sciences (“Escuela de Ciencias Comerciales”) in Guatemala City.

Contact

O: (949) 428-1024

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ALECXIS SANCHEZ

Class Member Support Manager

Alecxis joined CPT Group in 2014 as the Class Member Support Manager and oversees a team of representatives who assist Class Members with all incoming inquiries. With the goal of establishing a successful workplace culture for her team, it is Alecxis’ philosophy that happy employees make for happy customers. By adding the right coaching to inspire work habits and standards that align with CPT’s core values, the Class Member Support team has achieved greatness since Alecxis joined the team. As a manager, she clears obstacles and gives her staff the freedom and responsibility to make decisions that improve business results.

Alecxis believes the only way to be truly satisfied is to do great work and the only way to do great work is to have a passion and love for what you do. With over 25 years in Customer Service, Sales, and Coaching, a constant hunger for learning and a warm smile enable her to be of service to others.

Outside of work, you can find Alecxis enjoying ballroom dancing, movies, trying new restaurants and simply enjoying life to the fullest with her loving family.

Contact

O: (949) 428-1047

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ALEJANDRA ZÁRATE

Case Quality Assurance Manager

Alejandra Zárate de Landa is CPT Group’s Case Quality Assurance Manager. In her role, she is responsible for analyzing the Stipulations of Settlement as well as the Court Orders to ensure compliance in all aspects of case administration as well as the allocation of settlement funds to class members. Alejandra started with CPT Group in 2007 in the claims department and become a Case Manager in 2009. She was promoted into her current role in 2016.

Alejandra received her degree in Computer Engineering from Autonomous University of Baja California in Ensenada, B.C. Mexico. While earning her degree, she worked as a web development assistant and helped develop a web page for students interested in taking off-campus classes.

Contact

O: (949) 428-1080

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CRYSTAL WILLIAMS

Human Resources Generalist

Crystal Williams is the Human Resources Generalist at CPT Group. In her role, Crystal is responsible for attending to the company’s day to day personnel needs, new hire on-boarding and employee engagement. In addition, Crystal oversees the company’s payroll and ensuring compliance with state and federal employment regulations. Crystal has 7 years of Human Resources experience and has worked in both the public and private sectors. Crystal understands the delicate balance required in HR, and her gregarious personality helps to maintain CPT’s family culture.

Outside of work, Crystal’s interests include fitness and is learning how to surf. She also enjoys volunteering at church as a Sunday School teacher.

Crystal is currently pursuing a degree in Psychology from Arizona State University and is set to graduate Summer of 2019.

Contact

50 Corporate Park
Irvine, CA 92606
(949) 428-1022
randi@cptgroup.com

RANDI J. MARTZ

Director of Marketing & Business Development

Randi Martz serves as Director of Marketing and Business Development and has been with CPT Group for over 10 years. Randi is responsible for critically analyzing and executing the requirements of a settlement for legal notification through secondary market research, data analysis, planning and executing.

Upon consulting with clients to determine the needs of the settlement parties, Randi finds ways to increase efficiencies to implement cost savings for the RFP’s and to ensure the goals of a complex settlement are achieved.

She is also tasked with researching and analyzing target markets to develop strategic and tactical plans to grow the business. As the liaison between the Business Development and Operations Teams, Randi collaborates on identifying critical business development and marketing opportunities to strengthen the Settlement and Client’s core objectives.

PROFILE

Strategic & Tactical Planning
Information Security Compliance
Organizational Growth
Consumer Research
Consultative Sales
Policy Formulation
RFP Specialist
InDesign Proficiency
Client Recruitment & Retainment

EDUCATION

California State University, Fullerton
B.A., Business Administration,
A Professional Concentration

PRESENTATIONS

GfK MRI: Media Planning –
MRI Methodology 101

Contact

50 Corporate Park
Irvine, CA 92606
(949) 428-1042
julie@cptgroup.com

JULIE N. GREEN

Senior VP of Operations

With 14 years at CPT, Julie Green is a driving force behind the company’s ongoing success. With oversight responsibilities for the entire operation, she has an expert hand in all aspects of notice administration and demands quality and success for each step of the process.

Making informed recommendations to meet the goals of complex and unique settlements, Julie has been responsible for the design and implementation of thousands of class action notice programs. She understands the necessary mechanics to ensure that effective notice is executed, while making certain neutrality and client confidentiality is continually maintained.

PROFILE

Operations Processes & Procedures
Notice Program Development & Implementation
Business & Systems Development
Information Security Compliance
Organizational Growth
Quality Performance Management
Employee Relations
Client Recruitment & Retainment

EDUCATION

University of California, Irvine
B.A. 2001, Psychology and Social Behavior
B.A., 2001, Drama

PRESENTATIONS

Panelist, Class Action Lawsuits and Settlements: Uncovering the Things You Need to Know, Live Webcast. The Knowledge Group, November 2018
Panelist, Navigating Class Action Settlements Amid New Guidelines and Rules, Class Action Mastery Forum. HB Litigation Conferences, University of San Diego, January 2019.

Contact

O: 213.800.2697
O: 949.428.1002

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NICK DAY

VP Consultant, Business Development (Nationwide)

Nick Day has over 15 years of legal industry experience in both class action administration and electronic discovery services having held various positions with nationally recognized firms in both arenas. Based in Los Angeles, Nick is charged with developing new business opportunities on both the West Coast and nationally for CPT, providing consultation in class action noticing and settlement administration while maintaining existing clientele, both Plaintiff and Defense. Nick is a California native and earned a B.S. in Business Administration from University of San Diego. Outside the office Nick enjoys spending time with his parents, three brothers and two nephews. Nick is an avid sports fan and enjoys playing golf with his friends on the weekends and attending college and NFL football games.

Contact

M: (949) 469-0531
O: (949) 428-1004

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ALAN ROCK

VP of Sales & Marketing

Alan Rock recently joined CPT’s executive team as VP of Sales and Marketing. He arrives at CPT with over 30 years in sales management experience for both privately held and Fortune 500 companies in the U.S. and in several foreign countries. Alan excels at managing and inspiring sales teams that focus on customer service, a prime directive at CPT. He has held senior management positions at American Express and The Wall Street Journal as well as non-profits focusing on child development. His background also includes many years overseeing marketing for several national TV shows and sporting events that travel across the United States. His leaderships skills have helped achieve company goals year after year.

Alan was first introduced to the world of class action administration in early 2018 where he found his niche and new career. His skills are well suited to help CPT achieve its annual growth targets by focusing on the needs of each and every client. His team is tasked with the motto--To Serve Not Sell.

Outside the office Alan is an avid sailor, yacht racer and is currently the Commodore of Pacific Mariners Yacht Club for 2018. Alan and his wife are big fans of the outdoors and spend every Thanksgiving camping on the Big Sur River. They also volunteer to feed the homeless every other week along with weekly visits to the local nursing home. Alan sees every day as a gift and wants to give back for his many blessings.

After spending 15 years working for Islands Magazine, Alan considers himself an expert on the world’s islands. A Florida Native, he came to California to attend UCLA and never looked back. He holds a B.S. in Marketing from California State University Northridge.

Contact

O: (949) 428-1042

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JULIE N. GREEN

Senior VP of Operations

With 14 years at CPT Group, as Senior Vice President of Operations, Julie Green is a driving force behind the company’s ongoing success. With oversight responsibilities for the entire operation, she has an expert hand in all aspects of notice administration and demands quality and success for each step of the process. Making informed recommendations to meet the goals of complex and unique settlements, Julie has been responsible for the design and implementation of thousands of class action notice programs. She understands the necessary mechanics to ensure that effective notice is executed, while making certain neutrality and client confidentiality is continually maintained.

In her position, Julie leverages the Operations Team’s abilities to meet the goals and objectives of the Business Development Team, while ensuring that CPT’s clients are met with exceptional service. By collaborating closely with CPT’s Management Team, she regularly identifies critical business development opportunities to strengthen the company’s core growth objectives in strategic planning and by making both short and long-term decisions that guide the organization.

Julie holds a BA each in Drama and Psychology & Social Behavior from the University of California, Irvine.

Outside the office, she’s a married, active mother of two energetic little girls. Music is Julie’s life-long passion, and she’s a gifted singer, songwriter, stage performer, and guitar player. And, perhaps most rewarding, also manages to carve out time to serve as a music therapist for young children and has participated for the last 4 years as a cast member in the Children’s Hospital of Orange County’s annual fundraiser, CHOC Follies!

Contact

O: (949) 428-1056

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TIM CUNNINGHAM

Supervising Case Manager

Tim Cunningham has successfully managed over 250 cases in his 7 years at CPT Group. As Supervising Case Manager, under his direction, a team of Case Managers and Assistants are trained and guided to oversee all case activity—from administrative conception to disbursement. Tim and his team are also the primary contact between the firm and Counsel while also working closely throughout administration with the IT, Mailing, Claims and Call Center departments. Prior to CPT Group, Tim was a Lead Relationship Manager for 10 years at a prominent Fortune 500 mutual insurance holding company.

During his free time, Tim volunteers as a coach for Boot Camps for New Dads, an organization that facilitates workshops for “rookie” and “veteran” dads at various South Orange County hospitals. When he’s not volunteering, you can find Tim spending time with his wife, a kindergarten teacher, and two beautiful daughters.

Tim earned his B.A. in Public Administration with a minor in English from California State University, San Diego.

BUILDING TRUST THROUGHEFFECTIVE COMMUNICATION.

CLASS MEMBER CENTER

CPT GROUP, INC.

CONTACT INFORMATION

LEGAL

Contact

NELLIE CHAVEZ

Claims Department Manager

Contact

TONY MARQUEZ

Mailing Department & Production Manager

Contact

ALECXIS SANCHEZ

Class Member Support Manager

Contact

ALEJANDRA ZÁRATE

Case Quality Assurance Manager

Contact

CRYSTAL WILLIAMS

Human Resources Generalist

Contact

RANDI J. MARTZ

Director of Marketing & Business Development

Contact

JULIE N. GREEN

Senior VP of Operations

Contact

NICK DAY

VP Consultant, Business Development (Nationwide)

Contact

ALAN ROCK

VP of Sales & Marketing

Contact

JULIE N. GREEN

Senior VP of Operations

Contact

TIM CUNNINGHAM

Supervising Case Manager

BUILDING TRUST THROUGH
EFFECTIVE COMMUNICATION.